> Home > Technology > Enterprise Applications > Customer Interaction Service

Customer Interaction Service

Results 326 - 350 of 584Sort Results By: Published Date | Title | Company Name
White Paper Published By: dynatrace     Published Date: Feb 01, 2013
This paper describes how Compuware dynaTrace, part of the Compuware APM solution, bridges the gap between business and IT by bringing together Business Transaction Management (BTM) and Application Performance Management (APM) in a single system.
Tags : 
application integration, application performance management, best practices, business activity monitoring, business management
    
dynatrace
White Paper Published By: IBM     Published Date: Oct 01, 2012
orrester believes that CMOs who personally participate in social media will be better at leading the new brand experience, and leading a new generation of cross-functional marketing organizations.
Tags : 
brand experience, social marketing, social networking, social media, digital branding
    
IBM
White Paper Published By: IBM     Published Date: Oct 01, 2012
The study casts light on the challenges public and private sector CMOs confront - and the opportunities they envision - in increasingly complex times.
Tags : 
roi, customer interaction, customer experience, customer service, customer engagement
    
IBM
Webinar Published By: IBM     Published Date: Aug 07, 2012
View this demo to find out how IBM SPSSŪ solutions for predictive customer analytics can deliver deep customer insights that help you tune your marketing efforts-effectively and efficiently attracting new customers, nurturing customer relationships and retaining ideal customers. Watch how IBM SPSS software uses existing customer information to help you do the following: Identify your best customers for targeted marketing programs with customer segmentation, cluster and profiling techniques; confidently predict which customers will respond to your offers with powerful predictive models; get more out of every customer interaction by delivering real-time, predictive intelligence to front-line decision makers; and enrich and deepen your customer insight with social media analytics.
Tags : 
predictive customer analytics, ibm, decision management, consumer insight, customer
    
IBM
White Paper Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
The Service Desk industry is moving at an ever-faster rate. Tasked with supporting an increasing array of technologies, services, software and devices, Service Desks have to be flexible and make decisions about what they support and what they don't. This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
Tags : 
service desk, technology, customer service, software, devices
    
LogMeIn EMEA
White Paper Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDPT, pcAnywhereT, VPNs and VNCT and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
Tags : 
help desk, technology, customer service, rdp, vpn
    
LogMeIn EMEA
White Paper Published By: Dell Software     Published Date: Jul 18, 2012
Avoid over-privileged user accounts
Tags : 
management, technology, user privileges, customers, experience
    
Dell Software
White Paper Published By: Scribe Software     Published Date: Apr 16, 2012
The What, Why & How of CRM Integration This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.
Tags : 
scribe, crm, integration, data integration, public cloud
    
Scribe Software
Case Study Published By: Splunk     Published Date: Apr 16, 2012
Using Splunk, Cricket was able to identify system degradation and failures, even in the application area of Cricket's highly-automated and virtualized environment. Read about Cricket's impressive hard and soft ROI.
Tags : 
splunk, cricket communications, virtualization, automation, customer behavior
    
Splunk
White Paper Published By: Destination Analytics     Published Date: Apr 06, 2012
To help organizations in their pursuit for deeper customer insight, we have identified four stages of organizational capabilities, which are enabled by four associated customer analytics strategies. Read to find out more.
Tags : 
ibm, customer analytics, technology, destination analytics, customer satisfaction
    
Destination Analytics
White Paper Published By: Liaison Technologies     Published Date: Apr 03, 2012
Read Cloud Services Brokerage for DummiesŪ to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.
Tags : 
liaison, cloud, cloud services, cloud services brokerage, for dummies
    
Liaison Technologies
White Paper Published By: Blue Coat Systems     Published Date: Mar 23, 2012
By exploiting popular places on the Internet, such as search engines, social networking and email, malnets have become very adept at infecting many users with little added investment.
Tags : 
blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
White Paper Published By: LogMeIn     Published Date: Mar 01, 2012
Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?
Tags : 
customer support, support tool, remote support, remote support tool, customer service
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
Tags : 
support tools, customer support, technical support, technology, it support
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Mar 01, 2012
Uncover the top eight reasons why you should upgrade your remote support. Don't let customer service fall by the wayside, upgrade to a state-of-the-art solution now!
Tags : 
remote support, customer support, technical support, technology, it support
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Mar 01, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
Tags : 
customer service, customer support, technical support, service support, service desk
    
LogMeIn
White Paper Published By: SAS     Published Date: Mar 01, 2012
This paper explores the question: what could your organization do with faster, better answers, and provides possible use case scenarios that illustrate the value this technology brings to a variety of industries.
Tags : 
it management, business analytics, business integration, business intelligence, business management
    
SAS
White Paper Published By: SAS     Published Date: Mar 01, 2012
This paper defines predictive analytics, then details ways this type of analytics can be applied to marketing, risk, operations and more. It also includes information relevant to a wide variety of industries - from manufacturing to hospitals.
Tags : 
sas, analytics, business analytics, business intelligence, customer intelligence
    
SAS
White Paper Published By: SAS     Published Date: Mar 01, 2012
This white paper reveals the results of a Bloomberg Businessweek Research Services survey of 930 respondents globally on the current state of business analytics within organizations. You'll discover how and why the use of analytics is growing!
Tags : 
sas, analytics, business analytics, business intelligence, customer intelligence
    
SAS
White Paper Published By: SAS     Published Date: Mar 01, 2012
Learn about the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.
Tags : 
sas, analytics, business analytics, business intelligence, customer intelligence
    
SAS
White Paper Published By: Sybase PowerBuilder     Published Date: Jan 19, 2012
Sybase PowerBuilder has remained throughout the years a bastion of application development productivity for a wide class of enterprise applications that combine database access with a highly productive graphical user interface (GUI).
Tags : 
sybase, powerbuilder, data, development, applications
    
Sybase PowerBuilder
White Paper Published By: IFS     Published Date: Jan 04, 2012
How can ERP with Green SCM tools help manufacturers satisfy green supply chain requirements in order to satisfy customers and regulators? Find out now
Tags : 
superior solutions, clarity, compliance, control, investment
    
IFS
White Paper Published By: IFS     Published Date: Jan 04, 2012
How do Oracle and Microsoft SQL Server database platforms compare on reliability, scalability and cost? Download this whitepaper for details.
Tags : 
superior solutions, clarity, compliance, control, investment
    
IFS
Webinar Published By: BMC Software     Published Date: Dec 21, 2011
Join in this conversation with John McKenny, BMC's VP of Worldwide Marketing for MSM, as we uncover the advantages of dynamic workload management.
Tags : 
consolidate, schedulers, infrastructure, enterprise, workloads
    
BMC Software
White Paper Published By: BMC Software     Published Date: Dec 21, 2011
This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements
Tags : 
consolidate, schedulers, infrastructure, enterprise, workloads
    
BMC Software
Start   Previous    7 8 9 10 11 12 13 14 15 16 17 18 19 20 21    Next    End
Search Home