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Business Activity Monitoring

Business Activity Monitoring (BAM) is software that aids in monitoring of business processes, as those processes are implemented in computer systems. BAM is an enterprise solution primarily intended to provide a realtime summary of business processes to operations managers and upper management. As such, BAM presents dashboards that contain key performance indicators (KPI) that support root cause analysis and alerts that warn of impending problems.
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White Paper Published By: MuleSoft     Published Date: Apr 13, 2016
Since it first emerged more than a decade ago, Service Oriented Architecture (SOA) has been both widely praised as a modern, agile approach to software development and infrastructure architecture as well as dismissed as a colossal waste of time and money. Missed expectations for many SOA projects led one analyst in 2009 to declare, “SOA is dead.” Far from being dead, however, service oriented architecture is in fact more relevant than ever.
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service management, enterprise applications, best practices, business management, business strategy
    
MuleSoft
White Paper Published By: Cisco     Published Date: Apr 11, 2016
Cisco made Application Policy Infrastructure Controller Enterprise Module (APIC-EM) generally available on November 3rd, 2015. It is an SDN controller that supports apps that make WAN and access networks easier to deploy and manage. Cisco’s focus on a low-risk, incremental approach to adopting SDN will appeal to its user-base. Cisco needs to describe the policy control capabilities benefits of APIC-EM, and also highlight its power as a platform and its ability to distinguish apps from point solution offerings from many other companies with competitive features.
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esg brief, cisco apic, sdn controller, wan, sdn
    
Cisco
White Paper Published By: CDW     Published Date: Apr 04, 2016
Cloud computing is increasingly being adopted as a way for IT organizations to decrease costs, improve efficiency, and enhance business agility. NetApp has been helping companies succeed in cloud deployment to achieve tangible results since long before the term cloud entered the popular lexicon. NetApp has the people, technologies, and partnerships in place to help organizations evolve existing IT infrastructure into an efficient cloud-based service delivery model. The NetApp® Unified Storage Architecture and clustered Data ONTAP® operating system integrate all storage capabilities into a single, easy-to-use platform. By choosing NetApp when making the transition to a private cloud or a hybrid cloud, organizations will be able to meet their storage business needs now and in the future.
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cloud management, cloud services, cloud management, it infrastructure, cloud application
    
CDW
White Paper Published By: SAS     Published Date: Mar 31, 2016
The pace and sophistication of data breaches is growing all the time. Anyone with valuable secrets can be a target, and likely already is. According to the Privacy Rights Clearinghouse, at the time of this writing, 884,903,517 records were breached in 4,621 incidents documented since 2005.
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analytics, prevention practices, best practices, data security, data management
    
SAS
White Paper Published By: SAS     Published Date: Mar 31, 2016
The Internet of Things is much talked about and fast becoming a fixture in some industries. And the technologies for transformative business applications are at hand. Yet many companies are slow to recognize and act on the opportunities. To explore those business opportunities, the associated implementation challenges, and how companies can accelerate their progress, IIA spoke with Jason Mann, Director of Industry Product Management at SAS.
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business optimization, business strategy, network management, business applications, best practices
    
SAS
White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
According to Forrester Research, 76% of consumers are using online self-serve to find answers—more than any other support channel, including phone. And they are no longer just looking for customer support directly on companies’ Facebook or Twitter sites. They are seeking help from their peers for quick and easy answers. Companies are recognizing this social service trend and are using customer communities as a platform to enable customers to socially self-serve. This approach can greatly enhance the overall service experience and reduce escalations to an agent. In looking at social service trends and benefits, it’s important to strategically think about the customer community implementation and planning process.
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oracle, service cloud, service management, customer interaction, application integration
    
Oracle Service Cloud
White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
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oracle, service cloud, service management, customer interaction, internet of things
    
Oracle Service Cloud
White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with Salesforce.
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salesforce, oracle, service cloud, customer interaction, customer engagement
    
Oracle Service Cloud
White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with KANA.
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customer interaction, customer service, oracle service cloud, kana, best practices
    
Oracle Service Cloud
White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with eGain.
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oracle, service cloud, customer interaction, customer service, best practices
    
Oracle Service Cloud
White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
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oracle, service cloud, service management, customer interaction, best practices
    
Oracle Service Cloud
White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the company to establish what its customers want quickly, and to deliver outstanding customer-service experiences. To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
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oracle, service cloud, irobot, customer service, customer interaction
    
Oracle Service Cloud
White Paper Published By: Impetus     Published Date: Mar 15, 2016
Streaming analytics platforms provide businesses a method for extracting strategic value from data-in-motion in a manner similar to how traditional analytics tools operate on data-at rest.
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impetus, guide to stream analytics, real time streaming analytics, streaming analytics, real time analytics
    
Impetus
White Paper Published By: LogicNow     Published Date: Mar 10, 2016
This highly popular ebook introduces the MSP to the business of positioning, marketing, selling and operating Managed Services. In it, you'll find a ton of really useful information that's designed to help you successfully integrate a Managed Services offering into your business. Not only for managers, but for the whole team. Read it and share!
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logicnow, ebook, msp, managed services, best practices
    
LogicNow
White Paper Published By: LogicNow     Published Date: Mar 10, 2016
Focusing your managed services business on cybersecurity creates several opportunities to increase margins; most significantly, by implementing layers of security at client sites you can reduce costly security-related issues. In this whitepaper we highlight the reasons why an effective cyberdefense strategy should involve multiple layers of technology and detail why customer disruption is a revenue killer in world of the managed service provider (MSP).
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managed services, cyber security, logicnow, cyberdefense, security
    
LogicNow
White Paper Published By: LogicNow     Published Date: Mar 10, 2016
Are you using the wrong RMM platform? How would you know? What are the signs to look for? Using the right RMM platform is critical to building a sustainable and profitable managed services practice – and we’ve got just the whitepaper to help.
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logicnow, rmm p[atform, best practices, business technology, application integration
    
LogicNow
White Paper Published By: Akamai Technologies     Published Date: Mar 10, 2016
Find out why companies must rethink how they architect their enterprise network and utilize the Internet to meet the demands of the business.
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akamai technology, enterprise network, enterprise applications, business technology, application integration
    
Akamai Technologies
White Paper Published By: IBM     Published Date: Mar 04, 2016
This analyst piece shows that to be able to take control and do effective planning, marketers need insights that can only be supplied by marketing analytics
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marketing analytics, data, ibm, best practices, effective planning
    
IBM
White Paper Published By: IBM     Published Date: Mar 04, 2016
In this book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.
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customer analytics, best practices, data, ibm, application performance management
    
IBM
White Paper Published By: IBM     Published Date: Mar 04, 2016
An analytics-based marketing platform can help marketers tackle the opportunities and challenges of a data and consumer-driven marketplace.
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ibm, analytics, marketing platform, data, best practices
    
IBM
White Paper Published By: Avaya     Published Date: Mar 04, 2016
Avoid the high cost of network outages More than a third of all network outages could be avoided by using industry-leading outage prevention practices. And those practices are surprisingly simple to implement and sustain. Learn how to reduce costly downtime in this report >
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network management, network secuirty, network optimization, prevention practices, networking
    
Avaya
White Paper Published By: IBM     Published Date: Feb 26, 2016
Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service. Watson Engagement Advisor empowers users to get questions answered in the manner they like best.
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watson engagement advisor, ibm, customer engagement, customer service, process automation
    
IBM
White Paper Published By: IBM     Published Date: Feb 26, 2016
With Watson Explorer, you can keep enterprise search as the foundation and transform search into Cognitive Exploration. Leveraging technological advances such as deep search and exploration, advanced content analytics, and cognitive capabilities, IBM Watson Explorer provides a unified view of the information you need, combining data from multiple internal silos and a variety of outside datasets including social media. Stop limiting your search to traditional data sources in the new, non-traditional data world.
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watson explorer, ibm, deep search, content analytics, enterprise software
    
IBM
White Paper Published By: IBM     Published Date: Feb 26, 2016
Welcome to “How to put IBM Watson to work for powerful information access and insights,” where we’ll show you how Watson and its Watson Explorer application can get down to business and help your organization be more effective, more productive, and make better-informed decisions.
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ibm, watson explorer, analytics, data, enterprise software
    
IBM
White Paper Published By: Cisco     Published Date: Feb 23, 2016
Cisco's Business Cloud Advisor provides a source of comparative cloud adoption levels supported by an IDC research model that integrates benchmarks calculated from the responses of over 3,400 organizations that took part in the IDC CloudView survey and analysis supported by IDC's business outcomes research. This analysis of your responses places You with 31% of the overall organizations in the benchmarked group at cloud adoption level 2 – Opportunistic.
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cloud, organization strategies, information technology, networking, wireless
    
Cisco
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