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Published By: BMC Software     Published Date: May 19, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, it management, knowledge management
    
BMC Software
Published By: BMC Software     Published Date: Aug 18, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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customer, cloud technology, internal, productivity, networking, it management, customer relationship management, customer satisfaction, customer service
    
BMC Software
Published By: BMC Software     Published Date: Oct 23, 2014
Rapid shifts in the ways that technology and information are consumed and delivered— through cloud computing, big data, social networking, and smart devices—are transforming how companies compete. IT is at the center of the fray, working with business leaders to develop and execute a digital transformation strategy that capitalizes on these major new technologies. In order to lead this transformation, IT executives must focus on three areas: collaborating with business leaders to build a strategic vision, modernizing technology infrastructure, and rebuilding IT organizations to execute against new digital business goals.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, networking, it management
    
BMC Software
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels, customer relationship management, customer satisfaction, customer experience management
    
LogMeIn Rescue
Published By: QTS Data Centers     Published Date: Mar 31, 2015
To keep pace with new business demands, rising customer expectations, and emerging technologies, IT leaders are realizing an important opportunity: infrastructure outsourcing. These services, including colocation, hosting, and cloud computing, give IT organizations the flexibility and agility to better serve the needs of the business.
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qts, cloud, security, data transactions, cio report, cyber threats, security breaches, it leaders, it management
    
QTS Data Centers
Published By: Red Hat     Published Date: Jun 09, 2014
Read this whitepaper to learn how administrators are leveraging their existing skills to simplify the management of storage and servers.
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red hat, server administrators, system administrators, big data, reduce complexity, unstructured data, new technologies, applications, it management, data management
    
Red Hat
Published By: Red Hat     Published Date: Jun 10, 2014
Read this whitepaper to learn how administrators are leveraging their existing skills to simplify the management of storage and servers.
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red hat, server administrators, system administrators, big data, reduce complexity, unstructured data, new technologies, applications, it management, data management
    
Red Hat
Published By: MuleSoft     Published Date: Sep 27, 2017
Key Challenges • Companies must embrace digital transformation in order to stay relevant to their customers, else risk ceding market share to competitors who are able to adapt more quickly. • At its core, digital transformation is driving companies to reframe their relationships with their customers, suppliers and employees through leveraging new technologies to engage in ways that were not possible before. • These new technologies - SaaS, mobile, and the Internet of Things (IoT) - demand a new level of connectivity that cannot be achieved with yesterday’s integration approaches.
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MuleSoft
Published By: AWS     Published Date: Jun 20, 2018
Data and analytics have become an indispensable part of gaining and keeping a competitive edge. But many legacy data warehouses introduce a new challenge for organizations trying to manage large data sets: only a fraction of their data is ever made available for analysis. We call this the “dark data” problem: companies know there is value in the data they collected, but their existing data warehouse is too complex, too slow, and just too expensive to use. A modern data warehouse is designed to support rapid data growth and interactive analytics over a variety of relational, non-relational, and streaming data types leveraging a single, easy-to-use interface. It provides a common architectural platform for leveraging new big data technologies to existing data warehouse methods, thereby enabling organizations to derive deeper business insights. Key elements of a modern data warehouse: • Data ingestion: take advantage of relational, non-relational, and streaming data sources • Federated q
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AWS
Published By: LogRhythm     Published Date: Aug 08, 2016
Security threats continue to be more sophisticated and advanced with each day, with the majority often going completely undetected. • Organizations are usually scrambling to keep up and implement new security controls to protect themselves, which adds a new layer of complexity. • With the rise of Advanced Persistent Threats (APTs) and insider attacks, it becomes extremely difficult for security staff to detect all the risks. • Many IT and IT Security staff are already stretched thin by keeping track of many different security technologies that already exist.
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security, technology, best practices, information technology, business analytics, business management
    
LogRhythm
Published By: Datastax     Published Date: Apr 04, 2017
As the big data ecosystem continues to expand, new technologies are addressing the requirements for managing, processing, analyzing, and storing data to help companies benefit from the rich sources of information flowing into their organizations. From NoSQL databases to open source projects to commercial products offered on-premises and in the cloud, the future of big data is being driven by innovative new approaches across the data management lifecycle. The most pressing areas include real-time data processing, interactive analysis, data integration, data governance, and security. Download this report for a better understanding of the current landscape, emerging best practices and real-world successes.
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evolution, big data, technology, datastax, nosql
    
Datastax
Published By: Oracle Hospitality - S&E     Published Date: May 09, 2017
Web and mobile technologies are changing the way people live. The good news for the sports and entertainment industry is that web and mobile technologies can help you engage with your customers like never before. That engagement leads to greater loyalty and improved revenues and profitability for your business. Oracle Hospitality provides technology to some of the world’s most successful stadiums and arenas. This paper shares 20 ideas for how your venue can leverage web and mobile technologies today and into the future.
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Oracle Hospitality - S&E
Published By: FICO     Published Date: Mar 02, 2018
Improved availability of data and new technologies that use it are disrupting our lives, influencing the way we interact with other, and the way we gather and consume information to make decisions. Businesses too are living in a time of continuous technological upheaval. The application of key technologies such as Machine Learning and Artificial Intelligence and Optimization, are fundamentally changing the manner in which businesses make decisions. This paper is your first step in understanding: • how you can leverage and operationalize analytics in your everyday business processes • improve customer relationships • grow revenue in an increasingly competitive world
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fico, customers, analytic, management, applications, solutions
    
FICO
Published By: Zebra Technologies     Published Date: Sep 07, 2017
Founded in 1898, the department store chain The Bon-Ton Stores has a long history of innovation. One of the largest regional department store operators in the United States, the retailer is constantly implementing new strategies and technologies to improve customer service in all of its sales channels – beginning with enhancing the customer’s experience on the sales floor.
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inventory management, staff communication, guest safety, guest security, mobile ordering, payment solutions, loyalty/membership/rewards, access card printers, state of the hospitality industry, smart data dives, automating convenience, the personalization equation, location technologies, key qr code applications, customer service, customer satisfaction
    
Zebra Technologies
Published By: Epson     Published Date: May 10, 2018
Online, mobile, omnichannel, untethered, data mining, automation, and remote communication are all now buzzwords surrounding the new technologies and resources financial institutions have to help them re-invent their branch experience. Capabilities are available today that were not imagined a decade ago. This is an exciting time for those institutions that can look to the future and enhance their offerings. While technology is driving change, it can also be a tremendous challenge for financial institutions as they work to keep pace and even take advantage of the dramatic shift in customer needs and expectations. Millennials, baby boomers, small businesses – all are important market segments with very different wants and needs. Driven by technology, the new demand is for a complete online presence, complemented by more flexibility in personalized services, and specialized expertise available in every branch. Suffice it to say, financial institutions of all sizes and in every geography a
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Epson
Published By: Cloudian     Published Date: Feb 15, 2018
As the volume of unstructured data created and used continues to increase rapidly, organizations are faced with challenges around data storage. In response, many new technologies — specifically objectbased storage, software-defined storage, all-flash arrays, and cloud-based storage services — are experiencing rapid adoption. Yet object-based storage has been limited by the need to rewrite existing file-based applications — a prospect that is costly and requires more manpower than is practical for many organizations. Cloudian offers both an object storage platform and more recently an enterprise file services product. When deployed together, Cloudian's products are designed to consolidate file and object data into a single repository and can enable organizations to manage environments that span the cloud as well as on-premises.
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Cloudian
Published By: Infosys     Published Date: Jun 12, 2018
An acquisition can often lead to several structural and strategic changes at both the parent company and the acquired company. Leveraging the opportunity to modernize and adopt new technologies is something the acquirer company must consider in order to reduce the complexities of merging and managing two diverse environments. A leading motor manufacturer was trying to figure out the best way to integrate an acquired company’s infrastructure, and realized that application migration to cloud was the best option. See how Infosys helped and the five key takeaways from the project.
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acquisition, opportunity, modernize, structural, management
    
Infosys
Published By: Infosys     Published Date: Jun 12, 2018
Digital technologies are rewriting the rulebooks across industries. They are not only having a profound impact on how organizations work, but are also redefining the parameters of productivity and success. Organizations that can evolve and embrace this fast paced, digital world that we live in are more likely to be successful. However, given the rapid pace at which digital trends are evolving, what might be an industry standard at one moment can be displaced the next. This means that for enterprises, simply striving to keep up might no longer be enough, as businesses need to lead the way with new technology in their industries. Infosys commissioned an independent market research company, Vanson Bourne, to investigate the use of digital technologies and key trends in nine industries. This exclusive report covers: The surging tide of digital technology adoption in organizations – what is used and where? The promised land of digital technology use, and the hurdles organizations face to
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digital, technology, organization, enterprises
    
Infosys
Published By: Citrix Systems     Published Date: Nov 13, 2018
Apps are constantly changing — and they quickly spread across your network. You need an ADC that can support hybrid cloud and application delivery in new ways with new technologies to create opportunities for innovation as your enterprise strives toward digital transformation. How do you create a strategy for your networking and app delivery strategy? This eBook identifies ADC key considerations for: -Hybrid Cloud -New generation application architecture -Emerging security threats -Infrastructure and app interdependence
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Citrix Systems
Published By: Kaspersky     Published Date: Apr 24, 2014
This paper aims to provide advice on the new security issues that mobile brings, providing an evaluation of the available mobile technologies and the options to best secure your company.
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mobile security, byod, mobile threat, malware, spyware, protection, anytime anywhere, cybercrime, kaspersky, anti spyware, anti virus, application security, security management
    
Kaspersky
Published By: SafeNet     Published Date: Oct 06, 2010
High-speed Ethernet WANs are the answer to new applications and computing technologies that need increasing bandwidth. But did you know that securing your shiny new Ethernet WAN traffic will cost thousands of pounds/euros more every month if you make the wrong choices?
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safenet, high speed ethernet wan, bandwidth, security policy management, network, encryption, ipsec, bandwidth management, ethernet networking, network management, network security, wide area networks
    
SafeNet
Published By: Genesys     Published Date: Dec 20, 2018
Customer service technology buyers typically plan for the next one to two years. But to truly become customer-obsessed, companies need to understand what new technologies and customer service experiences will seem normal for their customers in five years. By 2021, the internet of things (IoT) will have transformed many companies from being products-based to services-based. Rather than wait for the future to arrive, you need to start planning for tomorrow’s technology today. Read the Forrester Research report now. It discusses: • Service experiences your customers will expect in 2021 • Five technologies that will reshape customer service by 2021 • Three steps to help you get started
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys
Published By: Safenet     Published Date: Oct 11, 2010
High-speed Ethernet WANs are the answer to new applications and computing technologies that need increasing bandwidth. But did you know that securing your shiny new Ethernet WAN traffic will cost thousands of pounds/euros more every month if you make the wrong choices?
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safenet, high speed ethernet wan, bandwidth, security policy management, network, encryption, ipsec, bandwidth management, ethernet networking, network management, network security, wide area networks
    
Safenet
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