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Aberdeen Multi-Channel Service Delivery

White Paper Published By: SAP
Published:  Mar 24, 2011
Type:  White Paper
Length:  31 pages

Between May and June 2010 Aberdeen examined the experiences and intentations of more than 170 service and manufacturing enterprises in the use and selection of non-field based service delivery channels enterprises.

Tags : 
multi-channel service delivery, service delivery, multi-channel framework, traffic management, application performance management, call center management, customer interaction service, customer relationship management, customer satisfaction, customer service, service oriented architecture

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